1 BATHROOM DESIGN
How experienced is your designer?
Multiple bathroom showrooms recruit salespeople who are trained at a basic level to specify bathroom designs. However, if you are looking for the best design solution for your project, you would expect a bathroom Designer trained professionally and/or has experience designing bathrooms for at least 3-4 years.
Will your designer be involved during the installation of my new bathroom?
If you are genuinely looking for and expecting a high-end bathroom, you should be looking for a company that offers designers who are fully involved in the design process, as well as the installation process. This way, ensuring that your design is executed as planned.
Does your designer have the technical knowledge of how a bathroom is installed in real life?
You want a designer who has a good level of experience on site. Designers who only have knowledge designing and specifying details on paper, won’t be able to understand bespoke details, that need to be constructed for your design to work in real life. This can affect costs, time scale and the final end results.
2 BATHROOM INSTALLATION
Who installs your bathrooms?
For a High-End Service, a company needs to be prepared to respond to any issues that might crop up during the installation, while also provide guarantees on the quality of their work. So look for companies that have a well-established team of fitters.
What is your aftercare policy?
This is a very important question to ask; because you can distinguish the quality of the service provided by a company, by measuring how committed they are in making sure that you, as a customer, are treated past the installation phase. Most importantly, all parts of their installation and products, should be protected from any issues that might occur in the future.
Do you offer any guarantees?
As with the point above, knowing how serious a company is, and how committed they are to you as their client is paramount. The coverage of their guarantees shows how confident they are with their work, and how important it is, to provide you with the security that they will respond in resolving any issues in the future.
Which is why we offer a 10-year workmanship guarantee on our installations.
How much typically are your installations?
The Company or Studio that offers you a High-End Service, should know what their starting prices are for a bathroom project. They should be able to confidently tell you what their starting prices come in at. Of course, any detailed prices are going to depend on your particular project.
Do you have a project Manager?
You should ensure there is a project leader organising everything behind the scenes, who’ll liaise between fitters, suppliers and the designer, to ensure that everything is well taken care of.
3 BATHROOM SUPPLY
What brands do you work with?
A great company should be able to provide you with the a variety of brands and products, to create a design that responds to your brief. Therefore, big brands do matter. Well established brands tend to have better technical support, better guarantees with spare parts readily available. So, make sure that the company you want to work with, provides these options. Among the biggest brands in bathrooms you will find are;
Bette, Geberit, GSI, Hansgrohe, Matki, Porcelanosa, Vado & Zehnder
Can you supply bespoke products?
As well as providing big brands, a company that specialises in high-end bathrooms, should be able to offer any bespoke options for showers, furniture, surfaces and finishes; to create a personal and unique touch in your design.
Will I be able to stipulate a specific date for delivery?
This shouldn’t be something that you need to contend with, as the project management will cover this, and they will have their team on site to take care of this, so you don’t have to.
4 GENERAL BATHROOM POINTS
Will you be able to provide multiple references from previous customers?
The company or studio you are using, should not be afraid to put you in contact with previous client. Who can tell you of their experience and who are happy to make recommendations. This is a strong sign that the company has confidence in their work, and is in a good relationship with their customers. Google is also a great source for checking out a companies performance with it’s clients.
Do you provide a complete solution?
It is preferable that the company who’s designing or supplying your bathroom, has the resources and experience of providing a full service.
Are you Houzz registered?
Houzz is an amazing tool for clients to find inspiration and designer professionals; where they exchange ideas and showcase their work. Only serious businesses are shown in this platform. So, if the company you want to work with is shown in Houzz, that is always a good sign.
Do you have a showroom?
It’s very important the designer or company working with you to create a high-end bathroom, has space where you can compare products, see samples and discuss designs. Many companies provide amazing ideas and designs, but if you can’t see the whole proposals put together with samples and compare products or alternatives, then you will never be able to make educated decisions in regards to your project.
How do you ensure quality throughout the project?
A well-established company that provides a superb service, should be able to provide you with a breakdown of the measures they take, to make sure a job is executed brilliantly from start to finish. If you ask your company and they don’t have a system in place to ensure the project runs smoothly, and is executed to perfection, keep looking until you find one that is better prepared.
What budgets do you typically work with?
An experienced business should be able to tell you transparently what their starting prices are, to create one of their bathrooms. This will establish realistic expectations about your overall budget, depending on what products you choose and how many bespoke features you add.