A few questions you may have before making contact

Here you can find answers to the most common questions asked. Helping you to make a more informed decision on your project. Enjoy.


  • Do you offer a design only service?

    No. However, we do offer a full service; with our design element offered if we are supplying the products for your new bathroom. Take a look at What We Do for more details.

  • Do you offer an installation only service if I supply my own products?

    We only offer the installation service with products we have sourced for you. This way we can be sure of their quality.

  • How long does the installation usually take?

    A project normally takes between 3-4 weeks per bathroom. If you’re having more than one bathroom done at a time, this could range from 5-6 weeks.

  • What guarantee do you offer on products and installation?

    We’re proud to offer a 5-year guarantee on the installation. The products we supply all come with their own guarantees too and these vary depending on the manufacturer’s policy.

  • What are your lead times after placing an order?

    We recommend ordering 3-4 weeks prior to needing the products on site. However, we do have a wide range of products that are available on next day delivery for tighter deadlines.

  • When can my project start?

    Once your final bathroom design and products have been approved, we’ll be available to start work on your bathroom within 3-6 weeks.

  • What should I expect in regards to waste disposal and the care of my home during the installation?

    At Bathroom & Kitchen Eleven, we pride ourselves in taking excellent care of your home from start to finish; your floor surfaces, including wood, carpet and tile will be fully protected. We’ll also provide our own skips to deposit all the waste; taking special care of driveways, gardens and any other elements that could be affected. We always work to make sure that the process is as smooth and comfortable for you as possible.

  • How many days should I expect to be without access to toilets and showers?

    We will always leave a working WC at the end of each day. The shower is expected to be out of use for the first 2 weeks of the installation process.

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