B11 quality management system

Making sure your bathroom is exceptional every step of the way

You chose us to create your ultimate relaxing space and thats because we guarantee exceptional quality using quality checkpoints.

Introducing the B11 checkpoints quality system

Built up over 6 years of understanding where issues can creep in and what to monitor in terms of communication and workmanship, our B11 system will deliver a stunning finish.

We ensure that your project is double and triple checked by implementing checkpoints where it counts.

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    1. Design Brief Consultation

    60-90 minutes of dedicated time with one of our first class designers to specify your requirements and preferences.

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    2. 3D Proposal & Quotation Presentation

    Our designers will be able to discuss in detail the prepared proposal for your new bathroom, along with detailed quotations for all the products and installation estimates.

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    3. Final Design Sign off Consultation

    Following the preliminary design meetings, the final sign off consultation with your designer will ensure we double check any design and product details with you before we confirm the order.

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    4. Order Confirmation

    Before we order and deliver any of the goods to the site address, we will double check your order to make sure everything runs smoothly during installation.

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    5. Delivery

    After placing the orders for every single item, we'll receive delivery to our warehouse where we double check items one more time, to make sure all products are in good condition and in the right packaging. Then we just need a date and time that suits you to deliver all of your items.

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    6. Project Start Date

    On the first day, we dedicate time to ensure that your home is protected. Including the driveway, carpets and anything else that is important to you. Making sure that the installation of your new bathroom is as discreet as it can be.

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    7. On-site Designer’s Visit

    After any demolition is done, your designer will come to the site to run through the design one more time with your fitter. They'll check any aspects of the design that might need adjustment after stripping out the bathroom.

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    8. Installation Checkups

    Our in-house fitter’s vast experience guarantees the best technical solutions and the best finishes available. However, as project managers, we'll make random onsite checkups to ensure that everything runs as smoothly as it should.

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    9. Decorating and Finishing

    Arguably the most important part of the project after the technical quality is covered; the quality of the tiling, grouting, silicone and paint is what makes or break the final look in your bathroom. Therefore, we make sure we dedicate the time that it deserves.

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    10. Client’s approval for Completion

    Before signing off on the final invoice, we offer you time to enjoy your bathroom. We welcome you to let us know any final touches you need us to address to guarantee that you are 100% happy with the final product.

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    11. Designers Final Visit

    Your dedicated designer will make one final visit to provide you with our Finishing Pack for your new bathroom. Also to hear your all important feedback and to say our goodbyes until your next project.

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Bathroom Eleven
Quality Guarantee

"Because we guarantee our work, you know you’re in safe hands"

Every so often in life you come across a team of talented people delivering excellent service to a high standard and such was our experience working with Bathroom Eleven. From the initial visit to the showroom, through the design stages and then to installation, our experience has been to be delighted at every stage. The installers are first class as are the tilers, electrician etc. The results are stunning and add a new perspective to our house. Bathroom Eleven is highly recommended.

Derrick Simpson 5 stars

We are so pleased with our experience with Bathroom Eleven. From the initial design stage (a difficult non-standard room) through to installation, it is obvious that the firm prides itself on a commitment to the quality of the design, installation, and satisfaction of the homeowner. They are friendly, extremely professional and concerned that everything went smoothly from start to finish. We have an old house which presented some problems and all were surmounted with the highest attention to detail. Everyone was incredibly tidy and considerate of our home.

Karen Urwin - Surbiton, Surrey 5 stars

Last year Bathroom Eleven designed and supplied a bathroom and en-suite for our house, and we were so impressed with their patient and professional service, from start to finish. We are now renovating another bathroom and are coming back for more! When a shower tray cracked a couple of months after installation, because it had not been installed properly, they replaced it quickly and gave us a very reasonable price, although it certainly was not their fault. I will happily provide a reference. Thank you very much!

Anders Sander Hansen 5 stars
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Want a free design brief? Start by getting a call back from one of our fabulous designers to discuss your needs. Then, come in for your free 90 minute design consultation.

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